Thank you for choosing Vintage Fabriks for your women’s clothing purchases! We are committed to providing high-quality fashion and a smooth return experience. Please review our updated return and refund policy below:
30-Day Return Window
We offer a 30-day return period for all women’s clothing. You may request a return within 30 days of receiving your item. To qualify, the product must be in new, unused condition, with all original tags and packaging intact.
How to Initiate a Return
To initiate a return, please contact us at support@vintagefabriks.com. Our team will provide return authorization and instructions. Returns without prior approval cannot be accepted.
Return Shipping Labels
- Defective Products: We cover the cost of return shipping by providing a prepaid return label.
- Customer Remorse (Change of Mind): Customers are responsible for return shipping costs.
Accepted Product Conditions
Returns are only accepted for women’s clothing in new, unused condition. The item must show no signs of wear, damage, or washing.
Restocking Fee
We do not charge a restocking fee for returns.
Return Shipping Costs
- Defective Products: We cover the return shipping costs.
- Customer Remorse (Non-Defective Items): Customers are responsible for return shipping.
Damaged or Incorrect Items
If you receive damaged, incorrect, or faulty women’s clothing, please contact us immediately at support@vintagefabriks.com with clear photos of the issue. We will resolve the issue promptly.
Exchanges
We offer exchanges for damaged, defective, or incorrect items. Please contact us to initiate an exchange.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
Rejected Refunds: If the item does not meet return criteria (e.g., used, damaged, or missing tags), we will notify you, and the item will be shipped back at your expense.
Approved Refunds: These are processed to your original payment method within 7 business days.
CONTACT INFORMATION:
Trade name: Vintage Fabriks
Phone number: +49 17669786268
Email: support@vintagefabriks.com
Physical address: Jungfernstieg 45, 20354 Hamburg, Germany